Cruising to success

Alex Wright examines the current assistance provision for cruise passengers and speaks to experts about pricing, medical provisions and the surge in bookings as the industry recovers from the pandemic 

Industry Voice: School of ROCK

Product pricing must be fair throughout the design process, Antony Martin, Managing Director of ROCK Insurance Group, tells Michelle Royle

EURAMI Update – May 2023

The latest update from the European Aero-Medical Institute (EURAMI) announces the first EURAMI conference at ITIC Global, Barcelona, in November

Untying the knots: legal issues after Brexit for insurers

Stefan Mohamed looks at the legal issues for UK insurers, asking what options are available for those seeking to recover costs incurred within the European Union

Best practice makes perfect: Smooth communication with the Financial Ombudsman Service for UK insurers

When insurers are unable to solve a dispute, the UK Financial Ombudsman Service (FOS) is there to mediate. How can insurers ensure a smooth working relationship with this key body?

Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance