Easing the repatriation process

Repatriating the remains of travellers and expatriates who have died abroad calls for close communication between funeral repatriation specialists and travel and medical assistance companies. Robin Gauldie looks at how...

Bridging cultural gaps in repats

The best ways to tackle cultural differences when dealing with medical assistance cases.

Profile: Provider network managers

The complex and fast-paced world of provider network managers.  

Timely translation in assistance

Assesing the need for timely and accurate language and translation services in the global assistance industry.

Mortal remains repatriation challenges

International funeral directors tell David Kernek that the challenges they face have more to do with bureaucratic paperwork and adjusting family expectations than the demographics of death overseas

Assistance in Russia

Providing assistance to the thousands of travellers who visit Russia each year is a challenge not to be underestimated.