Interview: Gna Chung on Global Assistance Partners operations

Global Assistance Partners Co. Ltd is an independent medical assistance company in South Korea. ITIJ spoke to Gna Chung, CEO, about the company’s operations and aspirations

Interview: life on the ground in Myanmar

ITIJ spoke to a local assistance provider operating in Myanmar, who shared some insights into how the recent military coup has affected the provision of healthcare, travel assistance and insurance...

Interview: AP Companies on the challenges of Covid and hopes for the future of travel

ITIJ spoke to Natalya Butakova, Business Development Director at AP Companies, about how the medical assistance company adapted to the challenges of the past year, and how its operations are...

Covid-19: logistical challenges for funeral directors

Emerson De Luca, International Secretary at FIAT-IFTA, a global organisation representing funeral directors from around the world, as well as unions/associations of funeral directors, tells ITIJ about the myriad challenges...

PLANES, TRAINS AND AUTOMOBILES: more than just your average repatriation

Clara Bullock spoke to assistance providers to uncover how Covid-19 has affected their repatriation transportation methods, some of their more ‘out of the ordinary’ repatriations, and how they deal with...

The invaluable role of tech and communications in traveller assistance

Whether it be communicating a destination-specific safety risk, or alerting a member about additional policy benefits of which they were unaware, technology that allows assistance providers to maintain contact with...