Technological innovation in travel assistance

What impact has the pandemic had on assistance industry innovation and how are assistance providers overcoming barriers to innovation? Sarah Watson finds out

The qualities assistance providers require from a medical transport partner

Assistance providers AP Companies and Generali talk about what they look for when choosing medical transport partners

Travel preparation and assistance for VIPs

Travel assistance and medical repatriations need to be smooth as silk for the VIP set, so how can seamless service be achieved? Rodger Cook from World Travel Protection shares his...

Interview: Jayson Glover, Global Provider Network Manager, Healix International

ITIJ spoke to Jayson Glover, Global Provider Network Manager for Healix International, about what he’s learned during his time in the medical assistance sector, and his plans for moving the...

Case Study: AP Companies on the importance of thorough patient testing for diagnosis

AP Companies reports on a case that demonstrates the importance of thorough patient testing and evaluation

Case Study: CONNEX Assistance Middle East on operating on unfamiliar ground

Lara Helmi of CONNEX Assistance Middle East shares a case that saw the company challenged to operate in a new country