Interview: Michael Chan, Operations and Network Manager, Collinson

Mandy Langfield spoke to Michael Chan, Operations and Network Manager, Collinson, about building a global network of partnerships that enable strong customer support around the world

Interview: Karin Tranberg, Executive Vice President of the Travelcare Division, SOS International

Mandy Langfield spoke with Karin Tranberg about her experience in the travel insurance and assistance sector, from starting as an apprentice in the nineties, to becoming Executive Vice President of...

Assistance for high-net-worth clients

The lifestyle of the rich and famous – or high-net-worth (HNW) individuals – often includes a lot of travel. In addition to the risks that all travellers face, however, from...

Kidnap and Ransom risk - Security on the front line

Kidnap and ransom risk (K&R) has changed a lot, with express kidnapping and ransomware demands now more typical industry risks. Clara Bullock spoke to assistance providers and insurers to find...

Adapting customer service to the post-Covid world

The pandemic has changed the way assistance providers work in a myriad of ways – from travel restrictions to Covid-safe transports. But has it affected the way they deal with...

The rise in long-range ground repatriations

Whether by ambulance aircraft or ground ambulance, repatriations prioritise patient safety and wellbeing. Typically, long-distance repatriations are performed via air ambulance, but the pandemic meant that, instead, ground ambulances were...