Interview: Tomomi Takahata Steincamp – Knowing the customer

Emergency Assistance Japan speaks with ITIJ about why twenty years of travel assistance knowledge is so important to the success of the business

Interview: Justin Etzin – Special assistance in the Seychelles

ITIJ spoke with Justin Etzin about the growth of his business, challenges of working across an island region, and the beauty of the Seychelles

Interview: Erik Liedermooij – Innovation in the industry

Erik Liedermooij, Managing Director of Auxilia AeroMedical Assistance, speaks to ITIJ about working for a young, adaptable company

Assistance during Hajj

The annual pilgrimage to Mecca involves millions of people – so what measures are taken to keep them safe, and how do assistance companies make sure they can operate effectively...

Transporting the dead

Repatriating mortal remains in times of pandemic and war is difficult. Alysia Cameron-Davies investigates

Rebuilding networks after a crisis

Crises can disrupt provider networks, necessitating reconstruction. Lauren Haigh gains insights into the rebuilding process