Air Canada has explained that it does not currently provide the free travel insurance to Saskatchewan customers because of the province’s regulatory requirements. A spokesperson for the airline told CTV News that the company is working to meet those requirements so that Saskatchewan residents can be included in the programme.
Consumer authority unaware of any provisions
Meanwhile, a WestJet spokesperson also confirmed with CTV News in a statement that the company is working with TuGo to ‘potentially’ provide travel insurance in the province.
A representative at Saskatchewan’s Financial and Consumer Affairs Authority said: “We are not aware of any provision in The Insurance Act that prevents this type of insurance policy being offered to Saskatchewan residents. We are investigating to determine the reason why Air Canada and WestJet are not offering this product to Saskatchewan residents.”
The insurances currently on offer cover Covid-19-related emergency medical and hospital costs that passengers might face during their trips. They also include quarantine accommodation costs that might arise. Air Canada’s insurance is offered through Allianz Global Assistance, while WestJet is collaborating with TuGo.