Omio expands Omio Flex in partnership with insurtech Companjon

Omio, a global platform for booking trains, planes, buses, and ferries, has announced its expansion of Omio Flex, which provides the ability to cancel journey tickets. Omio Flex will now allow train, bus, and ferry ticket holders the opportunity to cancel their journeys for any reason up to two hours before departure. In the event of cancellation, the customer will receive a payment of up to 80% of the purchased fare.

Available to users located in European Economic Area (EEA) countries, Omio Flex can be selected by Omio customers at check-out or by adding it to their booking on the Ticket Configurations page. If they later decide not to travel, they can visit the Manage Your Booking page and cancel the ticket. The compensation is paid directly to the customer by Omio.

The expansion of Omio Flex is possible through Omio’s partnership with insurtech Companjon, which will serve as risk carrier, underwriter, and policy manager for the cancel for any reason (CFAR) solution, integrating its technology into Omio’s booking platform for a seamless customer experience.

Veronica Diquattro, Omio’s President B2C Europe, said: “At Omio, our goal is to offer seamless, convenient, and multimodal travel experiences to people worldwide. Our collaboration with Campanjon marks a major achievement as we focus on providing unmatched flexibility and convenience to our customers. Looking ahead, we plan to work closely with Companjon to improve Omio Flex by leveraging their advanced technology and valuable data insights to address the evolving demands of our users.”

Matthias Naumann, CEO of Companjon, added: “We are delighted to be Omio’s trusted partner in helping enhance their customer experience internationally, by enabling full flexibility with our unmatched cancel for any reason solution. Omio Flex aligns with customer expectations and raises the standard of transportation services overall. We applaud Omio for their customer centricity and look forward to our continued collaboration on Omio Flex, including the personalisation of journey protection for every Omio user around the world.”

FlightHub recently introduced a CFAR offering for travellers in Canada and the US.