A new partnership between Generali Employee Benefits Network (GEB) and virtual assistance platform Sensely is to provide GEB’s international membership base with access to virtual health assistants (VHAs).
Sensely’s VHAs come in the form of different digitised characters, which the company says helps to ‘bridge the gap between hi-touch communications and lower-fidelity chatbots’. The idea is that members would be more willing to disclose their ailments to a ‘virtual human’. What’s more, as VHAs can provide remote support, this greatly improves access to care, as well as cost efficiency for companies.
Improving globally mobile employees’ access to healthcare
Across the globe, employers are in need of benefit solutions that help support access to quality healthcare for their employees while also balancing rising healthcare costs, Eric Butler, Health and Wellness Director, Global Business Lines at GEB, said.
“To respond to these market needs, GEB uses its considerable expertise to identify and vet leaders in the provision of digital and virtual health tools and services and then uses the power of its global footprint to negotiate preferred terms for its global clients,” Butler added.
Paula Ribotta, CEO at GEB and Global Health, also noted that the company’s new offering was part of a move to improve the provision of healthcare for globally mobile individuals: “We are improving and extending the level of services available within our health and wellbeing offerings to further strengthen Generali’s market leadership in employee benefits for multinational companies, whilst also developing the health business for people with high international mobility.”
Accessibility to quality healthcare services is high on the list of priorities for employees working overseas. Sometimes, in destinations where the provision of healthcare is lacking, telehealth solutions provide a vital lifeline for these individuals. And much like international telemedicine services that are being rolled out in the UAE, these VHAs will improve GEB members’ quality of life while working abroad – especially during the global pandemic.