Airports turn to real-time data and coordination to boost performance

Airport performance is increasingly shaped by operational coordination rather than physical infrastructure, according to a new SITA white paper. As passenger volumes rise and ecosystems grow more complex, fragmented decision-making across airport stakeholders is emerging as a key bottleneck.

The air transport technology company argues that optimising individual processes is no longer sufficient. Instead, airports can unlock hidden capacity by aligning decisions in real time through shared data, predictive analytics, and optimisation tools. This Total Airport Management approach enables earlier disruption management, improved on-time performance and more efficient use of existing infrastructure.

The report highlights three structural challenges. First, siloed key performance indicators (KPIs) across departments can shift delays downstream rather than resolve them, contributing to widespread disruption – illustrated by recent data showing nearly a quarter of global passengers affected by delays or cancellations. Second, visibility alone is insufficient; performance improves when stakeholders act on a shared operational picture with predictive insight. Third, transformation must build on existing systems rather than replace them.

“This is about helping airports grow with control,” said Nathalie Altwegg, Senior Vice President of Airports at SITA. “Infrastructure investment remains essential. When operations are supported by predictive insights and optimisation, teams can see pressure building earlier and respond before disruption spreads.”

SITA concluded that better coordination – not just expansion – would be critical to sustaining airport growth and improving passenger experience.

The ITIJ team recently explored the trends shaping the year ahead, from the impact of geopolitical tensions and climate change to the rise of solo travel.