Urgent evacuation of acute haemolytic anaemia case from Senegal to Italy
BMC h24 ensured the safe repatriation of a critically ill child to Italy, demonstrating the power of swift action and strong international coordination
The emergency situation
During a vacation in Dakar, Senegal, an Italian child travelling with his mother was diagnosed with acute haemolytic anaemia of probable viral origin. Given the severity of the condition, an urgent medical transfer was requested at 8:30pm to relocate the child to the first available paediatric hospital in the province of Turin, Italy.
The only information initially provided was the expected arrival time of the ambulance at Turin Caselle Airport. Ensuring a seamless transition from air to ground transport and securing immediate hospital admission became a top priority.
Coordinating hospital admission
Leveraging its strong hospital network in Turin, Dr Antonio Magliocca, BMC’s Medical Director, personally contacted the administration of Regina Margherita Paediatric Hospital at 9pm. Thanks to his direct intervention, the hospital promptly connected BMC with the Head of Haematology, who confirmed that the hospital was ready to receive the patient upon arrival.
This immediate confirmation was critical in coordinating with the air ambulance team in Senegal and reassuring the patient’s mother that appropriate medical care would be available upon landing in Italy.
Medical repatriation and in-flight care
Once the hospital’s acceptance was secured, BMC h24 informed the air ambulance team in Senegal that all administrative and logistical barriers had been cleared. A specialised paediatric medical team was assigned to manage the child’s in-flight care, ensuring continuous monitoring and stabilisation throughout the journey.
Simultaneously, an advanced life-support ambulance with a resuscitation team was organised to transport the child from Turin Caselle Airport to Regina Margherita Paediatric Hospital immediately upon arrival.
Hospitalisation and recovery
Upon landing in Turin, the patient was swiftly transferred to the hospital’s emergency department, where a specialised medical team provided immediate assistance. The child was then admitted to the haematology department for further treatment.
Under expert medical supervision, the child showed signs of improvement shortly after admission. Continuous monitoring and specialised care facilitated a steady recovery, and after 15 days of hospitalisation, the patient was deemed stable and discharged.
Administrative and financial support
Beyond medical coordination, BMC h24 also managed the necessary bureaucratic processes to ensure a smooth transition for the patient and their family. The team facilitated the activation of the child’s Italian health insurance card, guaranteeing coverage for all medical expenses. This proactive approach eliminated any financial or administrative burdens for the family, allowing them to focus entirely on the child’s recovery.
Conclusion
This case underscores the importance of swift medical repatriation, efficient hospital coordination and comprehensive administrative support in handling international medical emergencies.
BMC h24’s rapid response and seamless collaboration with Italian hospitals ensured that the child received the best possible care in Italy. The successful outcome highlights BMC h24’s expertise in managing urgent cross-border medical cases, demonstrating its commitment to patient safety, operational efficiency and exceptional healthcare solutions.
Dr. Antonio Magliocca, the founder, medical director and visionary leader of BMC H24 Travel Assistance.
BMC h24 Travel Assistance
has been specialising in medical services for tourists, medical transportation, repatriation, and roadside assistance for nearly a decade. With a multilingual assistance centre and 24/7 healthcare operational support, BMC ensures fast and efficient interventions across Italy and beyond
April 2025
Issue
In this issue we focus on how AI is transforming claims management; how assistance firms navigate the unique challenges of working in Africa; and what the potential legal risks are when conducting a medical transfer.
Editorial Team
The Editorial Team updates the ITIJ website daily, and works on features for the print edition. With expert industry knowledge and years of experience in writing about complex travel insurance issues, the Editorial Team is ready to investigate and report on the topics that matter most to ITIJ's readers.