A race against time: saving a child’s life
LGA recounts an urgent mission to take a young Russian boy from Sharm El Sheikh to a hospital in Cairo after a nut became dangerously lodged in his airway
On a quiet night in Sharm El Sheikh, a young Russian boy was playing happily, his laughter filling the air. Then, in an instant, everything changed. A handful of nuts, a single swallow – and suddenly, his giggles turned into silence, then frantic coughing, then a desperate struggle for air. His mother rushed to him, panic in her eyes, screaming for help.
At the first hospital, confusion filled the room. Doctors ran tests but found nothing conclusive. The language barrier made everything worse – his mother stood there, eyes filled with fear, unable to understand what was happening to her son. That’s when we stepped in.
Taking control
From the moment we got the call, we knew this wasn’t just another case – it was a race against time. We immediately sent a Russian-speaking translator to the hospital, helping the mother grasp the situation.
The diagnosis was terrifying – a piece of nut had lodged in the boy’s airway, making it harder and harder for him to breathe.
Every second mattered
We searched for a hospital that could perform an emergency bronchoscopy. The response? Fifteen hospitals refused. Each had its reasons, but none could take him in. The clock was ticking. There was only one option left: a 500-kilometre emergency transfer to Abu El Reesh Hospital in Cairo – the only facility willing to help.
The 500-kilometre ambulance ride
At midnight, the ambulance sped toward Cairo. Dr Ahmed Monir from our team was on board, alongside Mahmoud Fawzy, Mostafa Salah, and our Finance Officer, ensuring the boy was monitored the whole way. His mother clung to him, crying silently, while his father – a surgeon himself – sat helplessly, unable to do anything for his own child.
More than a medical battle
By morning, we had arrived in Cairo – but another hurdle awaited us: bureaucracy. As a foreign family, the paperwork was complicated, and the waiting list was long. In normal cases, the patient would have had to wait 48 hours for approval. That was time he didn’t have.
Our team stepped in, handling documents, translations, and hospital negotiations, and cutting through the red tape. Instead of waiting two days, the boy was in surgery within hours.
The longest 30 minutes
Taking the patient from his mother’s arms was heartbreaking. He screamed, calling for her, as she watched, powerless. His father, overwhelmed, could do nothing but watch as the doctors took him away. The next 30 minutes felt like an eternity.
Then, the surgeon emerged, smiling. “It’s out. He’s going to be fine.” Tears streamed down his mother’s face – this time, tears of relief.
More than just assistance
Our job wasn’t over. We ensured the boy got his medications and arranged for his family to rest at our office before heading back to Sharm El Sheikh.
After three exhausting days filled with fear, uncertainty, and hope, his mother turned to us with tearful eyes and said: “You weren’t just medical assistance. You were our family.”
At LGA Assistance, we don’t just provide services. We become the hand that reaches out when it’s needed most, the heart that truly cares.
Dr Mohamed Mounir, General Manager, LGA Assistance Egypt
Dr Mohamed Mounir is a dentist and General Manager at LGA Assistance Egypt, with extensive experience in dental care, healthcare management, and medical assistance. He leads medical support operations, ensuring effective coordination and high-quality assistance in critical situations and at LGA Assistance.
LGA Assistance
Established in 2004 in Egypt, LGA Assistance is a global leader in medical, travel, legal, and maritime assistance. With a strong presence in the Middle East and Africa, we merge local expertise with international standards, driving innovation, excellence, and resilience in integrated assistance services through advanced technology and digital solutions
April 2025
Issue
In this issue we focus on how AI is transforming claims management; how assistance firms navigate the unique challenges of working in Africa; and what the potential legal risks are when conducting a medical transfer.
Editorial Team
The Editorial Team updates the ITIJ website daily, and works on features for the print edition. With expert industry knowledge and years of experience in writing about complex travel insurance issues, the Editorial Team is ready to investigate and report on the topics that matter most to ITIJ's readers.