Global approach, laser focus

What are the key service areas and regions of the world on which AMI Global Assistance is focusing its efforts?

Focusing is the key word here. In the near term, our focus is on EMEA and Sub-Saharan Africa. We are marshaling all our efforts to bring medical and travel assistance, security and intelligence to our customers there via partners as well as inhouse teams, and telehealth solutions.

How is the company deploying new technology to meet the needs of customers and service partners?

Let me say that we are extremely tech forward and have our own hugely innovative IT company, MedXGateway, within the Group and over the coming months we will be announcing some exciting new technology releases. As we all have discussed, and of course, you have written about in ITIJ, technology is a key component in the evolution of assistance. As such, AMI-GA is deploying an innovative and robust end-to-end technology suite.

What is different about AMI Global Assistance’s approach to working with healthcare providers around the world? How will this benefit payers and healthcare providers?

AMI truly began as a healthcare provider with medical facilities in austere and challenging environments. To this day, AMI’s medical facilities are listed as preferred destinations for embassies, assistance and insurance companies facilitating the delivery of healthcare needs for those under their care. At AMI-GA, our business philosophy and our team is closely tied to these roots. Our approach to working with healthcare providers globally is not just through the lens of an assistance company, but also with the perspective of a provider. With a global bench of physicians under the AMI Group of Companies, we have unique doctor-to-doctor touch points locally in many cases.

When examining the benefit and/or value proposition to both the payer and the provider, AMI-GA approaches frontline cost containment from the provider perspective – however, with our foremost focus on ‘duty of care’, AMI-GA’s priority is about facilitating the right care, in the right facilities.

How challenging has it been to build your global network of provider partners while Covid is still affecting travel patterns and healthcare provision in different countries? How have you overcome these difficulties?

Through the AMI group of companies, we have a bench of more than 3,000 physicians worldwide who are in our network. As such, we have a unique ability to deploy local support throughout the world on behalf of AMI-GA to help us build our provider networks.

An interesting aspect to your question, a unique challenge has been validating how Covid may have impacted the facilities themselves. Like many companies, are they suffering a rebound from fiscal austerity measures, so we also need to assess whether standards of care have been impacted.

AMI Aviation and AMI Global Assistance are working in tandem to provide medical assistance and evacuation services; for insurance payers, what benefits does it offer that you can offer both services in house?

Although AMI maintains an air ambulance capability through our AIR CM Global operation in Malta, AMI-GA still also utilizes a network of qualified air ambulance providers to ensure we have a wide choice of solutions available to us at all times.

However, having our own aviation expertise and resources certainly gives us the knowledge to develop more tailored and dedicated response mechanisms, particularly in remote and high-risk areas.

What was the main driver behind launching AMI Global Assistance?

We strongly believe that the corporate assistance market needs a new player to disrupt the status quo and we aim to do just that. We believe that we have a unique combination of skills and resources to deliver the type of bespoke solutions clients are now looking for. With the group of companies under the AMI umbrella, AMI-GA can provide robust in-house solutions such as on-site medical and medical logistics in support of assistance products and services, providing turnkey and tailored care pathways.