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Embracing innovation to thrive in the high season

Assistance & Repatriation
2 Nov 2023 | Bilge Bora
Featured in ITIJ 274 | November 2023
Sponsored by marm assistance
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roadside travel assistance

New projects and ingenious ideas are at the heart of Marm Assistance

Since 1986, Marm Assistance has been a leader in providing medical, roadside, and travel assistance services. Today, we are excited to showcase some of our recent projects and innovations that are reshaping the industry. Marm Assistance operates in Turkey, the Middle East and North Africa (MENA), and Asian countries, serving global visitors. Our extensive network ensures that assistance is always within reach.

In a world where the summer season can often pose challenges, especially for an assistance company, finding effective solutions to thrive during the high season becomes imperative. At Marm Assistance, we understand the complexities associated with the high season. This awareness drives our unwavering commitment to innovation and continuous improvement, benefiting not only us but also our clients.

We are excited to introduce some of our latest innovations. These initiatives highlight our commitment to enhancing the lives of our clients and improving their experiences when it comes to medical, road, and travel assistance.

MarmDoctors

In today's fast-paced world, access to reliable healthcare services has become more crucial than ever. Marm Assistance recognises the significance of timely medical support, and that's why we introduce you to MarmDoctors – your remote health companion.

MarmDoctors is your all-in-one destination for a wide range of healthcare needs. We acknowledge that health concerns vary, which is why we offer a comprehensive team of healthcare professionals, including doctors, nurses, dietitians, psychologists, and physiotherapists.

Our innovative platform brings healthcare professionals closer to you, enabling easy and effective communication. Utilising tools like video calling and messaging, you can connect with our expert staff and receive the care and support you require, all from the comfort of your home.

MarmDoctors takes pride in its user-friendly interface and simplicity. Through our application, you can swiftly schedule appointments, pose inquiries, consult with experts, or check your health status. You even have the option for video examinations, and you can conveniently share your analyses with our doctors.

Our system is approved by the Ministry of Health, ensuring that your healthcare needs are met with the highest standards. We also provide the option of printing prescriptions.

Whether you seek support from a psychologist, dietitian, or physiotherapist, our experts are merely a click away.

M-Charge

In the fast-paced world we live in today, electric vehicles (EVs) are becoming increasingly popular due to their eco-friendly nature and cost-saving benefits. However, owning an EV also comes with its own set of concerns, primarily centered around charging infrastructure. What happens if your EV runs out of battery on the road? That's where M-Charge steps in.

M-Charge isn't just any roadside assistance service; it's the first of its kind in Turkey, introducing a revolutionary approach to help EV owners in their time of need. We address the specific needs of EV owners, ensuring they have a reliable solution for charging on the go.

Our special high-capacity charger unit, designed to provide efficient and rapid charging for electric vehicles, is no ordinary charger; it's a powerful solution capable of quickly juicing up your EV's battery.

Our philosophy with M-Charge is simple: we aim to be the solution partner for our customers. We understand that running out of battery while driving an EV can be a stressful experience. That's why M-Charge is here to alleviate that stress.

M-oto – Turkey’s fast-response assistance

At Marm Assistance, we understand that being stranded on the road can be a frustrating and inconvenient experience, especially in bustling cities. That's why we've introduced M-oto, an exclusive and innovative service designed to revolutionise roadside assistance.

M-oto is not just any ordinary roadside assistance; it's a swift and efficient solution that ensures rapid response to your vehicle-related troubles.

Here's what makes M-oto so exceptional:

Our fleet of motorbikes is at the heart of M-oto's efficiency. Operated by highly experienced, certified, and insured technicians, they are always ready to hit the road at a moment's notice. Their agility allows them to navigate easily through traffic.

When you're stuck on the road, time is of the essence. With M-oto, you won't have to wait long. Our average arrival time is a fraction of what traditional towing trucks would take. In fact, it's just one fourth of the time.

Saving time also means saving money. With M-oto, you not only receive prompt assistance but also save on potential towing costs.

Marm Assistance remains at the forefront of innovative assistance services, setting the standard for excellence in the industry. Our unwavering commitment revolves around delivering prompt, dependable, and all-encompassing support to our valued customers.

Cover November ITIJ

November 2023
 Issue

In this issue of ITIJ we look at how software is changing insurance delivery for a new generation of travellers. We consider the importance of understanding local culture, and what can go wrong when you ignore it. We examine the challenges of China’s healthcare system, plus we ask if there should be an international standard in medical assistance. This issue we also look at the case for legal assistance for students, and finally, we give you an insider’s guide to Barcelona – home to ITIC Global 2023.

Read full issue
Assistance & Repatriation
2 Nov 2023
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Bilge Bora

CEO | Marm Assistance
Bilge is a seasoned professional in finance and insurance, and boasts diverse skills and a strong career. Her previous role was Customer Communication Director at BNP Paribas Cardiff, then she transitioned to become General Manager at Marm Assistance. Fluent in English and French, Bilge excels as a professional coach, mentor, business development and management professional, internal trainer, CX and sales professional. Her pursuit of a Ph.D. in Strategy and Management underscores her commitment to ongoing learning and expertise in her field.

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