Acıbadem Healthcare Group: a global network, a seamless experience
From advanced medical treatment to streamlined insurance services, Acıbadem connects patients, insurers and assistance partners through a globally recognised healthcare network spanning five countries
Acıbadem began its journey in Istanbul, Türkiye, and has grown into one of the region’s leading healthcare groups with 30 hospitals, 15 outpatient clinics and affiliated healthcare companies. Since 2012, Acıbadem has been part of IHH Healthcare, the world’s second largest healthcare group.
Each year, thousands of patients from around the world choose Acıbadem for its advanced medical technology, renowned expert teams and international quality standards.
• Five million patients per year
• Operating across five countries
• 30 hospitals
• 15 outpatient clinics.
International insurance department
Our international patient service centre features an insurance department that maintains continuous partnerships with global insurance and assistance companies.
Acıbadem began its journey in Istanbul, Türkiye, and has grown into one of the region’s leading healthcare groups
We optimise insurance procedures, enhance the accessibility of healthcare services for policyholders, and ensure efficient coordination throughout the treatment journey.
• Over 250 direct billing agreements
• Over 9,300 international insured patients annually
• Over 30 dedicated personnel
• Over 20 languages spoken.
Insurance and assistance relations
Acıbadem maintains direct billing agreements with major international insurers, third-party administrators (TPAs) and assistance companies, enabling eligible policyholders to receive care on a cashless basis once coverage is confirmed.
Our international patient advisers, interpreters and coordination teams provide 24/7 support in more than 20 languages
• Direct billing and network agreements with global insurers
• Pre-authorisation and guarantee of payment (GOP)
• Claims management and dedicated account support
• Coordination with TPAs, assistance companies, embassies, corporate and government payers
• Reduced administrative complexity and predictable payment processes.
We offer 24/7 support in more than 20 languages
Our international patient advisers, interpreters and coordination teams provide 24/7 support in more than 20 languages, ensuring clear communication and timely case updates among patients, insurers, TPAs and assistance companies – from the initial consultation through to the completion of treatment.
• 24/7 support
• Over 20 languages
• Dedicated patient advisers
• Medical reports and documentation.
November 2026
Issue
In this, our biggest issue ever, our main focus is on artificial intelligence. After recent threats and warnings about the potential dangers of AI and calls for coordinated action to slow the technology's development, we speak to experts about the technology in a three-part special. We look at data-driven risk assessment, underwriting, and portfolio optimisation, which are all being transformed by AI, and ask what insurers and underwriters are doing to get the most out of the technology.
Editorial Team
The Editorial Team updates the ITIJ website daily, and works on features for the print edition. With expert industry knowledge and years of experience in writing about complex travel insurance issues, the Editorial Team is ready to investigate and report on the topics that matter most to ITIJ's readers.
