Issue 220 | May 2019

ITIJ 220 Cover

In ITIJ, we explore how technology is enabling the proliferation of bancassurance; take a look at Mexico’s change of tactics when it comes to attracting visitors; talk about today’s assistance landscape with Antoine Parisi, CEO of Europ Assistance; and gain some insights on travel insurance innovation from Setoo.

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In this issue

bot on the phone

Chatbots and the customer journey

Robyn Bainbridge explores how the rise of chatbots is helping insurers to make the customer journey more user-friendly
1 May 2019
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Robyn Bainbridge
Bancassurance gets digital boost

The digitisation of bancassurance

The global bancassurance market is set to grow, and digitisation is a key driver. Charlie Lyon finds out what this means for the travel insurance industry.
30 Apr 2019
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Charlie Lyon
Mexican tourism

The state of Mexican tourism

As ‘tourism powerhouse’ Mexico teeters on the brink of change, what do travel insurers need to know about the future of travel, and its associated risks, in the country? Milan...
30 Apr 2019
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Milan Korcok
The age of personalisation

The age of personalisation

Eyal Gluska, Co-CEO, Setoo, believes that insurers should see the evolving consumer landscape as an opportunity for innovation  
30 Apr 2019
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Eyal Gluska