Cutting-edge technologies such as blockchain and Artificial Intelligence (AI) are beginning to permeate the travel insurance industry. But how exactly are they being harnessed by insurers?

With more people than ever before relying on web-based reviews, insurers had better step up their game.

Sofie Quidenus-Wahlforss, Co-Founder and CEO of Berlin-based startup omni:us, asks how digital innovation can help traditional insurers keep customers first.

Mike Shamburg, Vice-President of Global Payments Solutions at AscendantFX, predicts that as global mobile work forces rise, so will the automation of PMI claims payments  

The assistance industry faces a number of challenges when it comes to engaging with customers via apps. Christian Northwood explores how these are being overcome