People skills a priority in customer engagement

The Covid-19 pandemic has influenced not only insurance uptake, but also consumer understanding. Kate McLaughlin delves deeper to see where the industry is, and if the opportunity presented to re-engage consumers...

A welcome parachute for travelling students

While international students may think traditional travel insurance is sufficient for a gap year or period of study, this might not be the case. ITIJ spoke to industry experts for...

Interview: Claudia Carfi, Director, Covac Global

Covac Global are pioneers in pandemic evacuation assistance. Mandy Langfield talks to Claudia Carfi about an ever-changing membership landscape

Medical case management in Turkey

How can assistance companies proactively manage medical cases in Turkey? Experts share their thoughts, discuss challenges and advantages specific to the country, and why a local partner is key to...

The insider's guide to Athens

Robin Gauldie shares his expertise and experience on how to make the most of a trip to the Greek capital

Mental health and travel insurance – where to get the best protection?

Cathy Hudson looks at where insurers are getting it right when it comes to cover for mental health conditions, and where they have a way to go