ITIJ 310 | November 2026

ITIJ 310 Cover

In this, our biggest issue ever, our main focus is on artificial intelligence. After recent threats and warnings about the potential dangers of AI and calls for coordinated action to slow the technology's development, we speak to experts about the technology in a three-part special. We look at data-driven risk assessment, underwriting, and portfolio optimisation, which are all being transformed by AI, and ask what insurers and underwriters are doing to get the most out of the technology.

In this issue

Graphic of different heads communicating across the world

Enrique Gomez interview: The future of global assistance lies in preparedness and people

Enrique Gomez, Chief Operating Officer of Assistance at Healix International, speaks to ITIJ about the evolving global risk landscape, the importance of preparedness, and how technology, local expertise, and human...
2 Nov 2026
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Editorial Team
Person with ski's over their shoulder

Industry Voice: The holidays are coming. So are the claims

As winter claims grow larger and more complex, Philip Hsia, CEO of WorldTrips, looks at the risks reshaping travel insurance and underwriting strategies
2 Nov 2026
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Philip Hsia
Illustration of a man standing on different pointing arrows with a binocular

Industry Voice: Insurance is missing the journey

Iñigo Valenzuela, CEO of Smartvel, on why travel insurers need to think beyond the policy
2 Nov 2026
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Iñigo Valenzuela
Illustration of employees dealing with statistics and warnings

Industry Voice: Outsourced travel claims management – is it time to step up?

As regulatory oversight tightens and travel claims grow more complex, do outsourced claims management companies need to move from provider to partner? Neil Heasman, Operations Director at Charles Taylor Assistance, shares his...
2 Nov 2026
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Neil Heasman
Aeromedical & Marine TRI

Aeromedical transport with the feet on the ground: experience and expertise

Dr Manu Krishna, Chief Operating Officer at Aeromedical & Marine TRI, speaks with Dr Monica Fortea Garcia, CEO and Founder of Aeromedical & Marine TRI, about her role, and the...

Sponsored by Aeromedical & Marine TRI

2 Nov 2026
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Editorial Team
DHIG

Inside dhig’s AI-native approach to insurance

From quote generation to claims assessment, dhig’s AI-native platform is transforming the way international health insurance is delivered – creating greater flexibility, faster decisionmaking and a better experience for globally...

Sponsored by dhig GmbH

2 Nov 2026
Santa Fe De Bogota

More than a hospital network: a strategic extension for our international partners

Aishell Sanchez, International Networking Manager at Fundación Santa Fe de Bogotá, explains why international healthcare partnerships should extend far beyond clinical care

Sponsored by Fundación Santa Fe de Bogotá

2 Nov 2026
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Editorial Team
EGA

Cost containment starts with local knowledge

Dr Hany Sabry, CEO of Egypt Global Assistance, explains why national economic averages can mislead medical cost assessments in Egypt and the Middle East

Sponsored by Egypt Global Assistance (EGA)

2 Nov 2026
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Editorial Team