Read the April 2023 issue here

In the April edition of ITIJ we consider the impact of Brexit on claims management and cost recovery processes; how to work effectively with the Ombudsman Service; and how to get patients repatriated into overstretched national health services.

Read Digital Edition

In this issue

Building an ecosystem of excellence

While customer service is everything, its effectiveness comprises many different parts, as Sheldon Kenton of Global Benefits Group explains

Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

Tackling market volatility

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services

Interview: Dr Shoba Subramanian of UnitedHealthcare Global

Ensuring quality of care is critical: Dr Shoba Subramanian of UnitedHealthcare Global can offer a unique insight into global medical treatment, assistance providing and future trends

Interview: Shannon Lofdahl of Travelex

Empowered to deliver and innovate: As Travelex CEO, with 26 years of travel insurance experience, Shannon Lofdahl understands better than most what makes our industry tick

Interview: Lara Helmi of CONNEX Assistance

CONNEX Assistance Managing Director, Lara Helmi, can offer an in-depth perspective on assistance in the Middle East and Africa – and her outlook is undeniably positive