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ITIC UK Session 2

ITIC UK 2024 | Identifying and meeting customer expectations

Mandy Langfield, Director of Publishing at Voyageur, presented ITIJ and Consumer Intelligence’s research into what customers value most in travel insurance policies. Dan Flooks, Direct Line Group, and Tim Riley...

ITIC UK 2024 session 1

ITIC UK 2024 | Customer behaviour and UX insights

Anna Angell shared her insights into what customers want, and asked what our industry can learn about customer behaviour in other sectors that can be applied to insurance purchases

Picture of people looking through forms in a meeting

Industry voice: The ever-evolving role of brokers in IPMI

William Cooper, Marketing Director for William Russell, talks to ITIJ about how the role of brokers has changed, and how relationships with clients are paramount

Flywire

Three keys to unlocking better customer experiences in global insurance

Flywire tells ITIJ about the vital steps the industry must make when it comes to customer experience

Sponsored by Flywire

EURAMI May 2024 Update

EURAMI update May 2024

Second EURAMI Conference – setting the stage for collaboration

Sponsored by EURAMI

Hour glass

Allianz partners with voice analytics tool Clearspeed to tackle fraud

Allianz’s personal lines business has reported a 29% increase in fraud prevention in 2023 compared to the previous year