ITIC UK 2024 | Identifying and meeting customer expectations

Mandy Langfield, Director of Publishing at Voyageur, presented ITIJ and Consumer Intelligence’s research into what customers value most in travel insurance policies. Dan Flooks, Direct Line Group, and Tim Riley...

ITIC UK 2024 | Customer behaviour and UX insights

Anna Angell shared her insights into what customers want, and asked what our industry can learn about customer behaviour in other sectors that can be applied to insurance purchases

ITIJ interviews Ozan Alemdaroğlu, Deputy General Manager, Redstar Aviation

Michelle Royle talks to Ozan Alemdaroğlu about Redstar's fleet expansion and the company's plans for the future

ITIJ interviews Bilge Bora, CEO, marm assistance

Michelle Royle talks to Bilge Bora about her company's work conducting medical evacuations in war zones, and the importance of a good customer experience

ITIC MEA 2024 | Saudi Arabia – the power of potential

Bilge Bora looks at the healthcare system in Saudi Arabia and considers how it is a desirable destination for travel and healthcare

ITIC MEA 2024 | Insurtech partnerships

Jonathan Cooper and Hassen Bennour examine how insurance companies can make the most out of their partnerships with tech companies