Operating under pressure: evacuations from conflict zones

Assistance industry experts speak to Alysia Cameron-Davies about the intricacies of conducting medical evacuations in conflict zones

Funeral repatriation when a major crisis hits

When a natural disaster causes mass casualties, funeral repatriation specialists face a range of challenges. Robin Gauldie investigates

The benefits and challenges of subcontracting travel assistance

Outsourcing to third-party providers can give assistance firms access to localised knowledge and specialised expertise. Lauren Haigh explores the considerations for companies looking to subcontract assistance

Working effectively with local physicians and treating hospitals

Jane Collingwood explores how medical assistance firms collaborate with healthcare providers to ensure the best possible experience for the patient

Helping hands when customers need it most

Operations Director Fiona Greenwood shares how Rowland Brothers International offers compassion, support and guidance to customers and staff when dealing with the loss of a loved one

Expecting the unexpected: managing travel risks in 2024

Louise Heywood, General Manager at the International Assistance Group (IAG), considers how to tackle the biggest risks to travellers this year