ITIC UK 2024 | Neurodiverse customers – declarations and proportional settlement

Loren Snow, Antony Martin, and Dr Simon Worrell discuss neurodiversity among travellers and key considerations for insurers

ITIC UK 2024 | PR crisis management and branding

Miriam Boote and Adam Hill from Designate shared some top tips for companies seeking to deepen their understanding of branding and communication during a crisis

ITIC UK 2024 | UK travel insurance product differentiation

Mark Allsopp, Anna Sant and Andrew Tolman discussed current market stagnation in terms of travel insurance product development and how policies need to be updated

ITIC UK 2024 | Identifying and meeting customer expectations

Mandy Langfield, Director of Publishing at Voyageur, presented ITIJ and Consumer Intelligence’s research into what customers value most in travel insurance policies. Dan Flooks, Direct Line Group, and Tim Riley...

ITIC UK 2024 | Customer behaviour and UX insights

Anna Angell shared her insights into what customers want, and asked what our industry can learn about customer behaviour in other sectors that can be applied to insurance purchases