The power of assistance apps

The assistance industry faces a number of challenges when it comes to engaging with customers via apps. Christian Northwood explores how these are being overcome

Crafting the customer experience

Sofie Quidenus-Wahlforss, Co-Founder and CEO of Berlin-based startup omni:us, asks how digital innovation can help traditional insurers keep customers first.

Automating PMI claims payments

Mike Shamburg, Vice-President of Global Payments Solutions at AscendantFX, predicts that as global mobile work forces rise, so will the automation of PMI claims payments  

Insuring pre-existing conditions

The complexities of providing insurance to people with pre-existing medical conditions.

Fraud tactics in travel and health insurance

Travel insurance fraud is ever more prevalent, while fraudsters’ methods are increasingly sophisticated. But travel insurers are putting up a fight, using rapidly evolving methods of fraud detection and prevention.

Keeping up with customers

How can travel insurers provide the right level of cover in the face of changing customer habits, asks Charlie Campbell, Senior Policy Adviser, Protection, Health and Travel at the Association...