Managing cover expectations

Do travellers know what cover they’re getting - and not getting - for their euros, dollars and pounds? Insurers and industry bodies tell David Kernek that improving consumer awareness could...

The importance of keeping the human connection with the rise of technology

Ian Hughes, CEO of Consumer Intelligence, looks at the importance of keeping a human connection amidst the rise of tech

How can insurers protect themselves from cyber criminals?

Insurance companies will continue to be targeted by cyber criminals, so how they prepare and protect themselves will be the difference between remaining in business and being left behind. Tatum...

Transforming claims through tech

Mark Colonnese, Director of Aquarium Software, offers his expert opinion on digital claims and claims automation in insurance, and how the process is being transformed with the advent of...

How to meet customers' demands

Graeme Dean, Head of Insurance at Cover Genius, explains how travel industry players need to find insurance partners at the bleeding edge of customer experience delivery.  

Working with industry bodies

Insurance industry bodies are collaborating with travel insurers to improve public perception of a complex product set.