The age of personalisation

Eyal Gluska, Co-CEO, Setoo, believes that insurers should see the evolving consumer landscape as an opportunity for innovation  

Analysing the impact of the growing trend of microinsurance

Is microinsurance the next frontier for insurers and consumers alike? Lauren Haigh asked industry professionals to share their thoughts on the topic.

Should patients be treated in-situ or repatriated to their home country?

There are multiple choices to be made during the repatriation process, but the decision of when to repatriate a patient is the pivotal consideration. How is this decision made and...

The booking process: engagement

Peter Honnor, Head of Strategy at experience design agency 383, shares his insights into how travel booking engines can improve their bottom line by engaging customers at the...

How the customer experience influences the travel insurance market

Richard Coleman, European Director at Collinson, explains how customer experience can act as a differentiator

Santo Domingo Review 2019

Held in the beautiful surroundings of the El Embajador Hotel, ITIC Santo Domingo brought together leading industry figures from across the travel and health insurance spectrum on 24-26 February. Expert...