The boots on the ground stomping out insurance fraud

Optimisation of fraud prevention strategies are a key priority for insurers and risk management companies, alongside crucial work by organisations to expose and respond to fraudulent activity

Choosing the right partner

Oliver Cuenca talks to experts in travel insurance, assistance and insurtech to find out what they look for in new business partners

How can AI bring back the human element to travel insurance fraud investigations?

Gareth Evans, Head of Customer Success UK at Shift, shares how a combination of artificial intelligence and human experience is going to resolve the ever-evolving problem of detecting and...

Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS...

Gathering, analysing, and using data to gain a competitive advantage

Ryan Husbands, Senior Travel Underwriter, Allianz Partners, spoke to Mandy Langfield about his new role and what he hopes to achieve through innovation and consistency of quality

Examination of the US travel insurance market

Lauren Haigh explores the current state of play in the US travel insurance market – including insurtech trends and Covid-19 industry recovery – and anticipates potential future patterns