Optimising the healthcare customer experience

Jane Collingwood spoke to healthcare providers about treating patients as discerning consumers of their products, and how to stand out in a competitive market

A journey through Jordan’s vibrant healthcare sector

Experts on Jordanian healthcare discuss the contributing factors behind the country’s reputation for high-quality services and evaluate cross-border care opportunities. By Lauren Haigh

Building the perfect global support team

Danny Quaeyhaegens of Bangkok Hospital Pattya offers an insight into building a team to look after international patients, who may have a language barrier – and how empathy is always...

View from the hospital billing department – fair payment terms aren’t too much to ask for

Tatum Anderson connected with hospitals treating international patients and working with assistance companies to find out what healthcare providers need from their paying partners

Interview: François Jacquemin, Managing Director of Foyer Global Health

ITIJ spoke to François Jacquemin, Managing Director of Foyer Global Health, about his experience in the industry and hopes for its future

Hospitals and assistance - working together

Tatum Anderson details how assistance companies and hospitals are working together in different ways in a post-Covid world