The specialty benefits management company recently launched Claims Your Way, a process intended to make filing a claim simpler and more efficient. Specifically, in response to client feedback that speaking with real people is of key importance, customers are provided with a dedicated claims advisor who can help the customer choose the method and frequency of future interactions.

“Filing a claim can feel like a hassle and traditionally is known to be a frustrating process,” said Jeremy Murchland, Seven Corners president. “By dedicating a claims advisor to each customer, we’re adding a personal connection to their experience to ensure their problems are solved quickly and accurately. Our customers are real people, so they deserve to talk to a real advisor who wants to help.”

As well as having an individually assigned licensed claims advisor, Claims Your Way aims to provide other benefits including:

• The ability to initiate a claim through the website, by mail, by fax, via the mobile app as well as over the phone with an experienced customer service representative  
• The ability to indicate how you would like to be updated - by email or phone  
• Easy online access to claim status, advisor messages and a document library with all claim documentation. 

Digitisation has brought a myriad of benefits to the claims management process but it has also brought with it some challenges. In March this year, ITIJ looked at at the tools available to claims management teams and how best to deploy them.