Southern Cross Travel Insurance reveals costly European travel claims

Southern Cross Travel Insurance (SCTI) has revealed some of its most expensive and unusual claims from Australians travelling through Europe over the past five months, highlighting the value of comprehensive cover.

Between 1 April and 31 August 2025, SCTI paid out more than A$340,000 in medical and evacuation costs, including hospitalisations, emergency evacuations, and additional accommodation expenses. Claims for lost or stolen baggage, jewellery, and electronics totalled over $26,000, while journey disruptions such as cancellations and delays amounted to nearly $74,000. More than $20,000 was also paid in rental car excess claims.

SCTI said medical emergencies, travel interruptions, and baggage delays were the most common claim types affecting Australian travellers across Europe this past summer.

Jess Strange, Chief Customer Officer at SCTI, said unexpected injuries – particularly slips and falls – continued to be a major source of claims. “Many people don’t realise how quickly costs can add up when you injure yourself overseas,” she said. “Insurance doesn’t just protect against the financial burden of medical expenses – it also ensures travellers and their families receive care, advice and support during stressful times.”

Strange noted that, for many Australians, a European getaway represents a significant investment. “A broken ankle in the first week of a six-week trip could end up costing tens of thousands of dollars in cancelled tours and accommodation if you don’t have the right cover,” she added.

Figures from the Australian Bureau of Statistics (ABS) show sustained growth in inbound visitors to Australia and the number of residents returning in the first half of 2025.