The Awards survey is conducted on an annual basis, with a view to uncovering New Zealanders’ attitudes towards services from businesses across different services. As such, 1,500 Kiwis were surveyed on their service experience across 40 categories, rating organisations on four key pillars of customer service: personalisation, understanding, simplicity and satisfaction.

“We are incredibly proud to be recognised in the Reader’s Digest Quality Service Awards again as it confirms that our customer centric approach is resonating,” said Jo McCauley, Chief Customer Officer of SCTI. “Southern Cross Travel Insurance has worked hard to deliver great customer experience with flexible product offerings that are specifically tailored to meet customer needs and requirements.”