In her new role, Spence will lead Sedgwick’s data science capability in the UK, working closely with the company’s Global Chief Data Officer, Adam Fisher.
She will work on new predictive technologies, techniques and data sources to provide insight for Sedgwick’s UK clients, assisting them in reducing claims costs and improving customer satisfaction. She will also work with Sedgwick’s UK operations teams to identify opportunities for improving process efficiency and effectiveness.
Data-driven decision making improves outcomes for clients
With over 15 years’ experience as a data scientist and analytics professional, Spence joins Sedgwick from a major insurance group, where she served as analytics lead for nine years. There she honed her leadership and management skills, delivering customer-focused analytics and data science insights that drove business growth.
“Colleen’s experience and leadership make her the ideal person to lead our data science team in the UK,” said Nicola Dryden, Sedgwick Chief Client Officer in the UK. “Delivering outstanding service today is only part of our role; we know we need to offer more to our clients, and we’re doing that by using the data we gather to improve outcomes for them and their customers. Data-driven decision making helps us work with clients to reduce claims frequency and severity, improve process efficiency, and deliver a better customer experience.”
Sedgwick operates in 65 countries across the world and has a big presence in the Americas, Asia, Europe, Africa and the Middle East. Last year it reported that its experts and technology saved clients £35.2 million in fraud in 2019.
The £35.2-million value of Sedgwick’s 2019 fraud savings represented an increase of £5.4 million (18 per cent) from 2018 and Sedgwick also noted that the volume of claims with fraud savings was ahead of the latest rate published by the Association of British Insurers.