Amy Arndt, NAAMTA’s Operations Director asserted that NAAMTA’s vision is to produce measurable industry standards for medical escort and medical transport service providers that result in enhancing quality care, ensuring patient safety, and providing organisations the standards required to attain a high-level of excellence and achieve recognition and attain certification.
Arndt continued: “Lorraine Melvill and her team’s dedication to compassionate customer service and quality medical care were paramount beginning with the pre-transport planning stages to delivering the patient to their receiving location bedside, and post-transport document completion.”
Medical Travel Solutions achieved the NAAMTA accreditation through compliance to the all-encompassing criteria through an extensive records and documentation audit, employee interviews, process reviews, and on-site evaluations, all of which were conducted using ISO 9001:2015 auditing guidelines.
“We would like to thank the NAAMTA Global team for all their support and we look forward to maintaining our high ethical standards and quality service when transporting patients with our medical escorts on commercial airlines,” Melvill said. “The MTS team will continue caring professionally about our patients' safety during transport whilst supporting their families, and being honest, efficient and transparent in communicating with our clients and service providers.”