Jetline Travel suspends trading as an ATOL holder
Nearly 5,000 holidaymakers are worried about their cruise bookings made through the operator’s brand Jetline Holidays
Last week the Civil Aviation Authority (CAA) confirmed that Jetline Travel, a well-known UK travel company, had ceased trading in line with the Air Travel Organisers’ Licensing (ATOL) regulations, prompting reassurances for affected travellers and updates on its operations.
The ATOL holder status for Jetline Travel ended on 6 March 2025, meaning that it ceased to have financial protection for those booking a package trip that include a flight, raising doubts about whether trip bookings – specifically cruises – would still be valid.
Under the scheme, if a firm goes out of business, the customer’s booking will be refunded.
The UK CAA reassured affected travellers, stating: “If you are currently abroad and hold a scheduled flight e-ticket, your return flight remains valid.” It added: “The CAA is in talks with service providers to ensure other parts of your trip proceed as planned.”
In addition to Jetline Travel and Jetline Holidays, the company operates several other brands, including Bargain Late Holidays, Best Priced Holidays, Cruise & More, Elegant Getaways, Our Best Holidays, and Save on Sun.
According to its 2023 financial report, the company had a turnover of £28 million.
Cruise companies cancel holidays
After Jetline ceased trading as an ATOL holder, Carnival Cruise Line, along with Princess Cruises, Holland America Line, and Cunard, cancelled bookings made through Jetline Holidays, citing a “breach of contract”.
Over the past week, customers have reported difficulties reaching Jetline, with at least 5,000 holidaymakers thought to be affected.
All bookings with P&O Cruises have been converted to direct bookings.
Carnival Cruise Line said in a statement: “We recognise how disappointing this news will be for affected guests and express our sincere apologies for the disruption caused. This decision was not made lightly.”
It added: “Customers with affected bookings have been contacted directly by their cruise line to advise of their booking status and are encouraged to contact Jetline Holidays directly at 0203 617 5908.
“For those wishing to rebook their cruise, our teams are available to assist with alternative arrangements.”
Recent data from AllClear Travel Insurance revealed a significant increase in the percentage of UK travellers considering cruise holidays.
Chloe Fox
Chloe Fox is an Editorial Assistant for Voyageur Group, joining in 2024. She writes for ITIJ and AirMed&Rescue, covering a range of topics including international travel and health insurance, medical assistance provision, and air medical transportation. Chloe holds a BA (Hons) in English and an MA in English Literature from the University of Bristol.