APRIL International receives five-star rating in Health and Protection’s 2023 IPMI Report

International private medical insurance (IPMI) solution provider, APRIL International has been given a five-star service rating for the second year in a row in Health and Protection’s 2023 IPMI Report.

The company received an overall score of 88.5 out of 100 in the report, based on feedback from over 200 advisers, intermediaries, and brokers.

Joe Thomas, Managing Director of APRIL International UK, said: “For us, as well as receiving the stand-out five-star service rating for the second year in a row, the key takeaway from this report is the fact that we are one of a very small number of providers to record a substantial growth in customer numbers and to show strong continued growth. The research also shows that brokers are optimistic about the sector, with almost two-thirds of intermediaries interviewed saying they had seen increases in business over the last 12 months, with many expecting this pattern to continue.”

APRIL International scored highly across all categories in the research. The business said it is particularly pleased with its high ratings performance in the areas of quote and application support, speed of response and staff expertise, and problem solving. These are all critical to the success of the broker/client relationship and to ensuring repeat business levels and renewals remain strong.

Thomas continued: “We have continued to invest heavily this year to make sure our partners feel fully supported in their client relationship and that their investment has proved to be well judged.”

APRIL is continuing to invest in its global strategy of digitisation, smoothing and simplifying the customer journey and to roll out new initiatives and improvements with services such as telehealth, giving clients unlimited access to phone-based GP consultations.