APRIL International maintains top IPMI service rating for third consecutive year

APRIL International has maintained a five-star service rating for the third consecutive year in Health & Protection’s 2024 IPMI Report.

Its overall score of 89.5/100 was based on feedback from over 200 advisers, intermediaries and brokers, with the business scoring more than 10 percentage points (pp) than the second-highest provider.

The company came top across all seven categories of the report, scoring 92.7/100 for staff expertise and problem solving, 93.2/100 for speed of response to queries, and 93.2/100 for quote and application support.

Joe Thomas, Managing Director of APRIL International UK, commented: “Receiving this rating for the third year in a row is a huge accomplishment for us, showcasing our unwavering commitment to delivering high-quality services to our clients and partners.

“In the past year, we have continued to see significant growth in customer numbers and a strong positive outlook on the international health insurance market amongst brokers. Our partners have also observed an increase in business in this area and anticipate the trend to continue in the future.”

Thomas emphasised the importance of prioritising service support, digital innovations and industry expertise. He stated that international medical insurance has now become an essential requirement for many employers, students, and families living abroad, helping to protect their healthcare needs during this time and access medical treatment in a timely manner when they need it.

APRIL International awarded MGA of the Year

Alongside this, APRIL International was named MGA of the Year at the 2024 British Claims Awards.

Some of the areas the business was recognised for include delivering an exceptional claims experience to its policyholders, innovations made in fighting against fraud, and raising standards in claims management.

Building on these successes, APRIL International said it plans to extend its digital payment solutions globally to reduce out-of-pocket expenses and to meet its ambition of facilitating simple access to healthcare worldwide, as well as improve existing tools to streamline communication with clients and partners.

Earlier this year, APRIL International announced the appointment of Daniel Woods to the role of Business Development Manager.