In a climate of mistrust for travellers, the two startups wanted to develop a solution so that users can regain control over their travel plans with peace of mind. This new offer is now available on Ulysse platform for all flights offered by more than 450 airlines.
This unique service in Europe, called Koala Flex, allows Ulysse's customers:
- To cancel their booking for any reason up to four days before departure, without having to provide justification
- To be refunded 70 per cent of the booking price (extra included)
Giving travellers more confidence
After a year of major upheavals in travel plans, having the opportunity to cancel without reason their booking was identified as one of the main factors (37 per cent) that would give travellers more confidence to rebook a plane ticket. Ulysse, whose primary concern, it says, is to satisfy the demands of its customers, has therefore decided to join forces with Koala, the insurtech travel specialist, to enable its users to re-book their trip with a lighter mind.
Koala Flex allows travellers to cancel their trip for any reason if they no longer wish to travel: whether that be fear of a new wave of Covid-19, a broken leg, Covid close contact or a simple change of mind. Both pioneers in customer-focused innovation, Ulysse and Koala have united to deliver an optimal online customer experience: the booking cancellation is effective in just a few clicks, directly from Ulysse’s customer interface with an immediate refund of 70 per cent of the booking price, by bank transfer and without having to provide any proof.
Travelling with peace of mind
"We are delighted to launch this new offer in partnership with Koala. The last few months have been difficult and frustrating for our customers and our priority was to find solutions to enable them to travel with peace of mind. With this new service, our users benefit from unique flexibility,” explained Axel Guidicelli, CEO and Co-Founder of Ulysse.
Ugo Weyl, CEO and Co-Founder of Koala, added: "This partnership with Ulysse was a natural fit for Koala, as we share the same vision for customer experience. We are very pleased to have Ulysse as one of our partners and are convinced that this service will allow Ulysse customers to book their next ticket without fear."
For Ulysse, this partnership is part of its ambition to offer the best customer experience when booking (and now cancelling) airline tickets. This new offer is now available on the Ulysse website on all flights.