The short report focuses on the main business lines of Allianz Partners, looking at the aftermath for healthcare, personal mobility, travel and the home. It helps Allianz Partners adapt strategies and understand more about what customers and partners will expect in a world after this pandemic.

Regarding healthcare, the report states that the arrival of the pandemic and the subsequent lockdown produced a sharp spike in patients reporting mental health issues such as grief, increased anxiety and depression. Mental health professionals have also been making considerable use of remote counselling, which allows a better long-term medical follow-up for those who have suffered the most. It is predicted that the mental health aftermath of the pandemic will last longer than the pandemic itself; it is very likely that mental health professionals will continue to use video consultations in their mix of treatment methods in the future.

Regarding travel, the report says that Covid-19 has been a real turning point for the travel industry: airplanes remained grounded, train services reduced, cruise ships could not dock because of infected passengers, and restaurants and hotels had to close because of sanitary measures. The post-pandemic period will likely open a new era of precaution, with less spontaneity and more protections against virus.

Sirma Boshnakova, CEO at Allianz Partners, commented: “The coronavirus crisis has led to many changes in how we live our everyday lives, and with this, customer expectations and behaviours have evolved. We commissioned this report to be able to anticipate and develop the most innovative and effective solutions for our customers to offer them peace of mind now and in the future. As a leader in assistance and insurance services, we are ready to support transformations in the most important ecosystems for our group – home, health, mobility and travel.”