The comprehensive telehealth offering has been designed to meet the growing demand for digital health services and to give Allianz customers immediate access to three core medical services:
- Symptom Checker to evaluate and understand symptoms with an AI-based self-service guiding system.
- Doctor Chat for immediate medical advice from trusted local doctors via chat in their local language. Customers can receive individual responses within a few minutes and ask follow-up questions to the same doctor.
- 24/7 Medical Hotline is a team of medical professionals available anytime to give medical advice via phone calls in English, German, French, Italian and Spanish.
Digital health service boost in Europe and Asia
Currently available to 800,000 people, this platform is being rolled out across Western Europe as well as Asia Pacific with the company looking to develop its suite of digital tools and services for travellers and expats.
“Today it’s all about customer convenience and making access to quality care as fast and easy as possible,” said Ida Luka-Lognoné, CEO International Health for Allianz Partners. “Allianz Partners is creating health services which help address people’s challenges in today’s increasingly fast-paced world.
“Whether those challenges are due to lack of time, or a lack of information and guidance to make the right choices for their health, our new health assistant brings together a number of digital health services to meet the needs of our customers. And with the Digital Access to Care initiative, we continue to expand our digital and telehealth services within the arenas of prevention and well-being.”
This focus on accelerating its telehealth services comes at a time of increasing adoption of digital health, particularly in the Covid-19 context. More than ever, people are citing the convenience of accessing healthcare from home and easier access to a doctor as their reasons for seeking virtual health assistance. Furthermore, Virtual healthcare could save the global healthcare industry around US$21 billion in the next four years, according to Juniper Research.