Repatriation of a patient with a brain injury: waiting for the right moment
Albanian Intercare Services (AIS) recounts the evacuation of a 45-year-old German tourist who sustained cranial injuries after falling from height while photographing waterfalls near Vjosa River in Albania
Albania has gained recognition in recent years for its natural beauty and unexplored destinations, particularly appealing to adventure travellers due to its diverse landscapes that include mountains and seaside regions in close proximity. However, the rapid growth in tourism has outpaced the development of infrastructure, presenting difficulties in handling emergency situations. Terrain can be rugged, and, in some instances, even animal-assisted or off-road vehicle evacuations are required.
Incident details and medical response
Initially, the patient received first aid at a small local hospital. Subsequently, she was transported by public EMS helicopter to a tertiary hospital in Tirana specialised in traumatology, where she was intubated and admitted to intensive care unit (ICU) for conservative treatment. Upon stabilisation, the treating physicians deemed the patient fit for transport, prompting the organisation of an air ambulance for repatriation.
At this stage, AIS was notified to assist in issuing from the embassy a temporary document as the patient’s passport was held by a relative in Germany. Issuing such a document within 12 hours and during the weekend was a challenge on its own. Upon arrival, the air ambulance crew conducted an evaluation and determined that the patient was unfit for transport as initially referred from the hospital treating doctor. Due to the severity of the brain lesions, the mission was aborted.
Medical clearance and coordination
Following the aborted mission, the AIS medical team was assigned with the medical clearance process. This involved a thorough reporting of the patient’s current condition, vital parameters, laboratory results, imaging studies, and administered treatments on an everyday basis. Continuous verbal and written updates were provided to the assistance company. AIS staff were involved in completing all the necessary documentation for safe transport.
A detailed form was prepared for the medical crew, outlining the patient’s condition, lab results, diagnostics, and the specifics of any intravenous lines and catheters. Eventually, the second air ambulance mission was successful, resulting in well-executed repatriation.
Conclusions
The case underscores the importance of comprehensive reporting and coordination between onsite medical professionals and air ambulance crews during evacuation or repatriation missions. The expertise of a local assistance company like AIS is crucial, particularly in regions with moderately developed healthcare systems such as West Balkans countries.
The medical clearance process aligns the treating physician’s information with insurance requirements, which is essential for coverage of expenses and efficient repatriation. In the West Balkans, where AIS operates, meticulous clearance procedures are vital to meet the growing demand for travel assistance services. AIS’s capability to integrate local medical expertise with international standards demonstrates its effectiveness in managing complex evacuation cases.
Dr Ervin Kostakis brings over 25 years of experience in assisting foreign travellers. He worked on various projects in Greece and currently directs the AIS medical department. His focus includes auditing documentation, assessing provider networks on developing file processing procedures, ensuring quality, and balancing costs and services for private and public facilities. Dr Kostakis’ expertise in local healthcare infrastructure is integral to finding optimal solutions for travellers in need.
Albanian Intercare Services Ltd (AIS) has been active in travel assistance services since 2017. Over the past years, AIS has developed strong partnerships with international organisations, positioning itself as a regional assistance provider across the West Balkans, Greece, Romania, and Italy. The company’s portfolio has expanded due to the increasing number of travellers and trust of its partners. AIS is assistance partner of the International Assistance Group (IAG).
October 2024
Issue
In this instalment of the Assistance & Repatriation Review, we look at the complex considerations involved in providing assistance in sub-Saharan Africa; we investigate how international students can suffer from poor mental health – and how to support them; and we explore the current state of the funeral repatriation sector.
Editorial Team
The Editorial Team updates the ITIJ website daily, and works on features for the print edition. With expert industry knowledge and years of experience in writing about complex travel insurance issues, the Editorial Team is ready to investigate and report on the topics that matter most to ITIJ's readers.