Navigating turbulence: Medjet is strengthening global medical assistance
Musa Gürçay, Managing Director of Medjet Medical Assistance, talks to ITIJ about industry challenges, affiliates, and what’s next for the business
You have been with Medjet Medical Assistance for almost nine years. What are the biggest challenges the industry faces now, that they did not before?
We face many challenges in our sector. The recovery from Covid-19 is still ongoing. Ensuring people can travel without experiencing any health issues, infectious diseases, or pandemics is a truly challenging issue. Furthermore, the ongoing wars in the Middle East are negatively impacting the travel and tourism sectors. I believe that prompt solutions by country leaders will positively impact global trade and travel tourism. As Medjet, our strategic goal is to provide healthcare and travel assistance services to all our corporate customers through a comprehensive service network in the Middle East and European zone.
Medjet has bases and affiliates in more than 50 locations around the world. How important are these relationships and how to do you maintain them?
It is very important working with our service network, and partnerships are crucial for us. Thanks to Medjet’s superior service network, our insured patients can access healthcare and many other travel services free of charge in many countries, including Europe, the Middle East, and the Americas. We aim to advance the development of numerous travel assistance products for our customers in the coming period. We also offer global medical repatriation services to insured clients, including medical escort services, stretcher booking services, and air ambulance and assistance services in many regions. For more information, I encourage our clients to visit our website: medjetasistance.com.
As Medjet, our strategic goal is to provide healthcare and travel assistance services to all our corporate customers through a comprehensive service network in the Middle East and European zone
Geopolitical tensions in many parts of the world are affecting the air ambulance industry. How is Medjet coping with these challenges?
Political unrest in many parts of the world is increasing the number of requests from these regions. Recently, we have received significant demand for both medical and non-medical evacuations, particularly from regions experiencing war and conflict. At Medjet, we carefully evaluate all requests and strive to provide our customers with high-quality service to ensure they arrive home safely and happily.
Medjet’s next step is to establish a new growth strategy to become a leading global provider of healthcare and travel assistance. Our primary targets is to focus on the Middle East and Europe and to build new medical networks in these countries.
Thanks to Medjet’s superior service network, our insured patients can access healthcare and many other travel services free of charge in many countries, including Europe, the Middle East, and the Americas
What’s next for Medjet?
Next, we aim to become a major player in the Americas. With its growing corporate hospital network and contracted institutions, Medjet aims to become a major player for important travel and health insurance providers.
About Medjet
Medjet has an accreditation from TURSAB as a licensed travel agency with Turkish Airlines and other international airlines. Medjet also has EBAA membership for international air ambulance services.
Musa Gürçay
Managing Director, Medjet
Medjet was founded by Musa in 2012. It provides air ambulance, medical repatriation services with medical escort and stretcher booking services, private charter, and assistance services including cost containment, patient follow-up, GOP services to local hospitals, and roadside assistance services in Turkey, Greece, Egypt, the US, and the rest of the world. Musa successfully completed his bachelor’s degree in Business Administration at Marmara University, and a master’s degree at Istanbul Commerce University in International Finance Management. He founded Medjet after 10 years of experience in the aviation and medical assistance industry. He speaks English to a high standard and German at a beginner’s level.
November 2025
Issue
In this issue of ITIJ we look at current travel patterns to and from the US and Europe, take a close look at the Italian healthcare system, and examine how insurers are adapting policies and coverage to manage weather-related challenges.
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