More than assistance: MCI Group’s human and global commitment
Valentina Montenegro, HR Director at MCI Group, speaks to ITIJ about social responsibility, expanding into Latin America, and business innovation
Valentina, how would you describe MCI Group’s mission in the international assistance sector?
At MCI Group, our core purpose goes beyond simply resolving emergencies. We strive to deliver assistance that is compassionate, responsive, and globally connected. Our goal is to be a trusted partner who genuinely cares about people on the move, offering support that goes beyond service to build lasting, human-centred relationships.
Our goal is to be a trusted partner who genuinely cares about people on the move
In what ways does MCI Group demonstrate social responsibility?
We take responsibility seriously. That means investing in employee wellbeing through wellness programmes and a workplace culture grounded in respect. We also champion sustainability, reducing our environmental footprint in all operations. It’s important that our assistance reflects not just urgency but also empathy.
We understand that your expansion into Latin America is more than strategic. Can you tell us why it matters?
Expanding into Latin America allows us to deepen our connections with the region. Being present on the ground helps us better understand cultural nuances, respond more swiftly, and collaborate in ways that genuinely respect and reflect local communities. Caring becomes more personal when you’re rooted in the culture you’re serving.
Expanding into Latin America allows us to deepen our connections with the region
How does innovation feature in a company built on human care?
For us, innovation means empowering people. Yes, we invest in smart platforms, data security, and seamless operations. But we also continuously train our staff, fostering creative problem solving and resilience. True innovation means creating systems that genuinely support both clients and care providers, with a focus on long-term sustainability and ethical responsibility.
Let’s meet in Venice
As we gear up for the upcoming ITIC Global in Venice, we are excited to connect with peers, clients, and partners. If you’re curious about how MCI Group blends global reach, social commitment, and innovation into every case, we would love to meet you there.
About MCI Group
MCI Group is a global leader in international medical and travel assistance, offering compassionate support around the clock. With operations spanning the Americas, Europe, and beyond, MCI combines innovation, cultural insight, and human-centred care to deliver ethical, effective, and trustworthy assistance worldwide.
Valentina Montenegro
HR Director, MCI Group
Valentina is HR Director at MCI Group, leading talent development, wellbeing, and cultural integration initiatives. With extensive experience in global assistance organisations, she champions empathy driven leadership and inclusive teams that reflect MCI’s people centred mission.
October 2025
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This month we examine whether insurers are making the best use of social media to target a new audience. We look at what’s been done, and what more could be done to educate a new generation. We also look at the rise in multi-generational holidays – are insurers able to tailor policies to fit this trend?
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