Global health risk management

The cost of healthcare can vary as wildly as the quality of healthcare among countries in the Asia-Pacific (APAC) region. While insured members of all types expect a certain level of care, insurers want the right care for the right price.

Finding the most appropriate healthcare for each insured, according to their specific needs, at the best possible rate, keeps operating costs – and members’ premiums – from ballooning, ensuring less stress for insureds, and their families, and better viability for the insurance companies that cover them.

So, how do insurers and assistance companies navigate the fluctuating healthcare disparities between APAC nations?

Reliable risk management: the key to APAC healthcare complexity

Reliable risk management brings cost avoidance and containment, with claim and medical case management, all under one company, ensuring a streamlined process, from start to finish. To accomplish this, Global Excel, as a Health Risk Manager, works hard to secure health network contracts you can rely on for stable pricing and quality healthcare services. Because no two cases are the same, Global Excel devotes experienced health, network and financial management resources to cultivate mutual respect between all parties involved in a case for a successful outcome.

When one of your members calls in, or uses an app, multiple factors are taken into account by advanced technological capabilities, such as machine learning (ML) and artificial intelligence (AI), to instantly tap into the right network, making sure they are guided to the right level of care, wherever they are, whenever they need it, and at the right cost for you.

Transcending technology: the human touch

ML and AI certainly add an undeniable advantage to any service, with their ability to quickly and accurately treat large amounts of data and to complete repetitive, mundane tasks.

Global Excel, as a Health Risk Manager, works hard to secure health network contracts you can rely on for stable pricing and quality healthcare services

But unless that technology is serving a purpose greater than itself, it’s all for nothing. To ensure the best experience for your members, the use of technology ought to provide human intervenors the freedom to concentrate their energies on important decisions and authentic human interactions. 

The Global Excel advantage: a firm commitment to you and your members

Underlying our global presence, at the heart of our cutting-edge technology, behind every policy, every network, and every call, there’s one thing that defines our interactions with each client, and with each member: an unwavering commitment to our local and international clients and members in the APAC region.
It’s why we invest so heavily – in our people, our systems, our networks, and our operations, allowing us to think globally, but act locally.
Concretely, we’ve expanded our global footprint in Asia:
• In the past year, we’ve secured multiple contracts with large global health insurance clients in Indonesia
• In the past two years, we’ve grown our Asian BPO (Business Process Outsourcing) services team by 400%
We’ve also differentiated our service offerings and increased capabilities to global clients and members in the Asia-Pacific region:
• We’re now processing over 5,800 claims in 
a month
• We’ve expanded our Hospital Express Discharge services to 55 network providers
• We’ve grown the service capabilities of our office in Malaysia.
Mr Ryan Lee, Senior Vice President of Global Partnerships for Global Excel, said: "A robust operational infrastructure, deep local knowledge, cultural alignment, and a well-managed healthcare network are crucial to our success in serving these insured members. 

To ensure the best experience for your members, the use of technology ought to provide human intervenors the freedom to concentrate their energies on important decisions

Global Excel Indonesia's performance has been exceptional, prompting us to further invest in our continued growth across Southeast Asia."

Global Excel. There when you need us.