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A complicated repatriation from Lagos to Warsaw

Air Ambulance
3 Mar 2025 | Editorial Team
Featured in Air Ambulance Review | March 2025
Sponsored by Medjet Medical Assistance
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Medjet

Managing Director Musa Gürçay from Medjet recounts a repatriation from Nigeria to Poland

Medjet provides stretcher booking services for Turkish Airlines along with many other airlines. Here we recount how our team completed another successful mission from Lagos, Nigeria to Warsaw, Poland.

The challenge

Our alarm centre took a call about a repatriation case from a client in Africa. The patient had anaplastic thyroid carcinoma, which was compressing the trachea causing airway obstruction. The treating doctor decided to repatriate the patient to a better medical facility in Poland.

The patient had anaplastic thyroid carcinoma, which was compressing the trachea causing airway obstruction

As an accredited travel agency to Turkish Airlines, our team made the necessary bookings with them and issued tickets for the patient and our escorts. However, there were operational problems regarding ambulift at the airport because there was no available elevator in Lagos Airport. Our team decided to move the patient from the normal entrance with a wheelchair after discussing it with the Turkish Airlines authorities.

Coordinating the flights

Our team coordinated the flight with Turkish Airlines and the patient was able to gain access to the wheelchair from the front gate of the aircraft. Our team also organised an ambulance and a clinical rest at Istanbul Airport because the flight was connecting there. This meant that the patient and our medical escort could have a necessary rest while awaiting their next flight to Warsaw in Poland. The Medjet team completed another successful medical repatriation, even though there were serious problems such as elevator and plane access.

Medical repatriation services are serious missions which require expertise and experience

A serious business

Medical repatriation services are serious missions which require expertise and experience. Medjet offers quality services to our corporate customers, with competitive rates and expert doctors who have almost 20 years of experience in the medical assistance sector. The Medjet team reduces medical repatriation costs with competitive rates for commercial stretchers with many airlines. In addition, our company is a corporate travel agency of Turkish Airlines and the National Travel Agency Association (TURSAB).

The Medjet team completed another successful medical repatriation, even though there were serious problems like elevator and plane access

Medjet offer various services – primarily air ambulance services and medical repatriation all over the world. As a company established in Turkey, we provide many medical assistance and roadside assistance services in the country, including medical assistance, cost control services and patient follow-up services in Greece, Egypt, the Middle East and the US.

Musa Gürçay, Managing Director at Medjet

MedJet was founded by Musa Gürçay in 2012. Medjet provides air ambulance, medical repatriation services with medical escort and stretcher booking services, private charter and assistance services including cost containment, patient follow up, GOP services to local hospital and roadside assistance services in Turkey, Greece, Egypt, the US and the rest of the world. Musa successfully completed his Batchelor’s degree on Business Administration at Marmara University, and a Master's degree at Istanbul Commerce University on International Finance Management. He founded Medjet after 10 years of experience in the aviation and medical assistance industry. He speaks English to a high standard and German at a beginner’s level. Medjet has an accreditation from TURSAB as a licensed travel agency with Turkish Airlines and other international airlines. Medjet also has EBAA membership for international air ambulance services.

AAR Cover

March 2025
 Issue

The Air Ambulance Review includes features on clinical care for ABIs; investing in fleet; the role of brokers in the air ambulance industry; and an accreditation update.

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Air Ambulance
3 Mar 2025
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Editorial Team

The Editorial Team updates the ITIJ website daily, and works on features for the print edition. With expert industry knowledge and years of experience in writing about complex travel insurance issues, the Editorial Team is ready to investigate and report on the topics that matter most to ITIJ's readers.

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