The changing face of the global assistance industry
While Covid still presents many challenges to assistance services, providers have adapted and diversified to meet new customer demands and expectations. Sarah Watson looks at how Covid is continuing to…
Interview: AP Companies on the challenges of Covid and hopes for the future of travel
ITIJ spoke to Natalya Butakova, Business Development Director at AP Companies, about how the medical assistance company adapted to the challenges of the past year, and how its operations are…
Covid-19: logistical challenges for funeral directors
Emerson De Luca, International Secretary at FIAT-IFTA, a global organisation representing funeral directors from around the world, as well as unions/associations of funeral directors, tells ITIJ about the myriad challenges…
PLANES, TRAINS AND AUTOMOBILES: more than just your average repatriation
Clara Bullock spoke to assistance providers to uncover how Covid-19 has affected their repatriation transportation methods, some of their more ‘out of the ordinary’ repatriations, and how they deal with…
The invaluable role of tech and communications in traveller assistance
Whether it be communicating a destination-specific safety risk, or alerting a member about additional policy benefits of which they were unaware, technology that allows assistance providers to maintain contact with…
Case Study: Navigating regulatory hurdles during a funeral repatriation
Albin International Repatriation reports on overcoming the difficulties that local customs and regulations can present in this case of a funeral repatriation from Iraq to Macedonia