In this issue:

In this edition of ITIJ, we cover travel insurance fraud mitigation and detection, how to choose the perfect business partner, and the best ways of marketing a hospital’s services to insurers and patients

Read full issue

In this issue

The boots on the ground stomping out insurance fraud

Optimisation of fraud prevention strategies are a key priority for insurers and risk management companies, alongside crucial work by organisations to expose and respond to fraudulent activity

Choosing the right partner

Oliver Cuenca talks to experts in travel insurance, assistance and insurtech to find out what they look for in new business partners

Medical tourism on the rise

Pharmaceutical tourism, also called medication tourism, is on the rise. Should assistance companies and their travel insurance partners be worried?

How do you market a hospitals services to insurers and patients effectively?

How do hospitals ensure that their messaging is targeted and effective? Marketing experts and healthcare providers from around the world highlight why knowledge and best practice are of central importance…

How can AI bring back the human element to travel insurance fraud investigations?

Gareth Evans , Head of Customer Success UK at Shift, shares how a combination of artificial intelligence and human experience is going to resolve the ever-evolving problem of detecting and…

Customer engagement – products and marketing

Travel recovery in the Middle East is resulting in increased demand for travel insurance, but how can providers capitalise on this opportunity in the long term? Jonathan Cooper of WIS…

National Business Association of Colombia leads the Colombian medical tourism strategy

Carlos Eduardo Jurado and Juan Felipe Santos shared updates on their efforts to make Colombia’s healthcare system attractive to international patients and payers

Mental health, wellness and resilience - how insurance can help

Support for the mental wellbeing of clients is becoming ever more important. Robin Ingle shares his thoughts on the impact the pandemic has had on mental health, and how the…