In ITIJ’s August issue, we take an in-depth look at the development of aggregator sites and the challenges they face in promoting cover over cost; and we analyse how insurers are evolving cover to meet the changing needs of global cruise passengers. We also hear from a data and analytics specialist on how insurers can gain a competitive advantage by searching data for key customer insights; have news of the latest ‘claims-free’ travel insurance offerings; and learn of the virtual assistant helping customers to understand their cover in Australia.