In ITIJ, we explore how technology is enabling the proliferation of bancassurance; take a look at Mexico’s change of tactics when it comes to attracting visitors; talk about today’s assistance landscape with Antoine Parisi, CEO of Europ Assistance; and gain some insights on travel insurance innovation from Setoo.

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In this issue

Chatbots and the customer journey

Robyn Bainbridge explores how the rise of chatbots is helping insurers to make the customer journey more user-friendly

The digitisation of bancassurance

The global bancassurance market is set to grow, and digitisation is a key driver. Charlie Lyon finds out what this means for the travel insurance industry.

The state of Mexican tourism

As ‘tourism powerhouse’ Mexico teeters on the brink of change, what do travel insurers need to know about the future of travel, and its associated risks, in the country? Milan…

The age of personalisation

Eyal Gluska, Co-CEO, Setoo , believes that insurers should see the evolving consumer landscape as an opportunity for innovation