The best ways to tackle cultural differences when dealing with medical assistance cases.

International funeral directors tell David Kernek that the challenges they face have more to do with bureaucratic paperwork and adjusting family expectations than the demographics of death overseas

The complex and fast-paced world of provider network managers.

Providing assistance to the thousands of travellers who visit Russia each year is a challenge not to be underestimated.

Assesing the need for timely and accurate language and translation services in the global assistance industry.